Advanced reports system
Enable your organization to effectively manage its call center and communications with customers
In today's work environment, knowledge and information are a significant force component that must work in favor of efficient and organized management of the call center's activities. Understanding business operations requires an in-depth analysis of a huge amount of information that passes through the telephony systems. When management levels make use of Voicenter's reporting system, they save valuable work time in collecting data and drawing conclusions. Many years of characterizing the needs of all levels of management in different organizations and understanding the needs of each of them has led to the creation of a reporting system.
For the first time, Voicenter offers an advanced business intelligence system that allows managers to fully control and monitor the performance of the organization. Receiving the necessary information in real time in an intuitive and easy-to-understand and analysis display leads to quick responses to the ever-changing reality and to manage business operations in an optimal and informed manner. We offer an easily editable set of reports and get the information in a graphical view so that managers can derive a lot of information from it in minimum time!