Music on hold - interact before answering
You can upload any MP3 or WAV files in any language you want and assign the message you need, your callers to hear, while they wait for your users to pick up the phone. They will enjoy a tailor maid message or music that you prepared for them while you retain their patience to wait for you.
Nowadays, with the bundle of choices available on every corner, holding on to a customer’s patience is nothing short of a Herculean task. And what do bored and unengaged people do when they are forced to wait? That’s right - they hang up.
How about delighting your customers who are on hold with a fine selection of tunes, or better yet, information about your business, working hours, self service functions and those sweet special deals?
Our music on hold enables you to integrate the record you uploaded, exactly where it should be played. You can change it, remove or add it whenever you want via our user-friendly interface.
Setting up your own music on hold is as simple as uploading an MP3 file that encapsulates the spirit of your business. Use the music you are fond of to keep people entertained or record specific messages that will affect the bottom line - the choice is yours.
Moreover, you are not limited, upload multiple files to set up several departments and IVR sectors. This way you’ll make sure that clients who are trying to reach sales or support will only hear what’s relevant to their case, thus increasing the likelihood of your inbound answer rate.
What if something happened? Something out of the ordinary, like a massive power outage? Record a message and upload the file to make sure all of your callers are informed without wasting a second of your team’s time. You already have enough on your plate as is, given the circumstances. Notify your client’s that you are “on it” and focus on mission-critical challenges.
Your own private and dynamic recording studio for music on hold can be configured quickly to fulfill any department's needs of your organization. Make sure your generic waiting music is uploaded and record or upload your personalized messages according to each department's business logic and language. Once you configure your music on hold groups you can prioritize the sounds which will be played to your clients according to your business logic.
This flexibility allows users and managers to use only the messages and records you assign to their account, thus preventing errors or time searching and playing wrong messages. Even more, the language selection will allow them to easily locate the relevant messages to your audience. 2 simple steps is all it takes to create your own playlist for your waiting clients.
