VoiceBot: A voice bot that will take your business forward
Your next representative
will probably not be human at all!
A voicebot provides continuous 24/7 service without limitations of hours or call volume, and is capable of performing multiple tasks simultaneously: taking orders, providing information, handling complaints, warming up leads, and scheduling appointments. It improves customer experience by providing fast and accessible service without cumbersome menus, preserves business opportunities by reducing unanswered calls, enables personalized multilingual support, and saves resources while improving organizational performance without the need to expand human staff.
What are the services of a voicebot?
From Static Menus to Intelligent Digital Workforce
VoiceBot Center is not an "upgraded IVR" - it's a complete platform for creating virtual agents (AI Voice Agents) that handle all types of business tasks. The platform enables building voicebots that specialize in organizational tasks, such as: a virtual reception agent that handles general inquiries, an agent that schedules appointments or technician visits, a service agent that handles complaints and solves technical problems, a sales agent that takes orders, and even an assertive sales agent that makes outbound calls and warms up potential leads. These are just a short list of countless new capabilities that Voicenter's Voicebot enables you to implement today.
Each voicebot uses advanced Natural Language Understanding (NLU) to understand complex intentions, manage multi-step dialogue, and access organizational systems to perform real actions. They don't just understand what the customer wants - they're capable of executing it: checking inventory, updating details, sending quotes, or scheduling technician service with organizational information systems.
Connect the Voicebot to Every Business Process
The goal is clear: a good voicebot is one that integrates seamlessly into the existing business ecosystem. The VoiceBot Center enables connection through powerful APIs to all essential systems: CRM for real-time customer data updates, inventory systems for checking product availability, scheduling systems for setting appointments, and even payment systems for handling complete transactions.
The result is a "digital call center" of virtual agents working together: one voicebot captures leads and transfers them to a specialized sales voicebot, which in turn can schedule a meeting with a human representative or send the final quote to the customer. All this happens automatically, 24/7, without human limitations of shifts, vacations, or fatigue.
The complete integration between business process implementation with Voicebot combined with other Voicenter solutions enables optimal implementation - and transfer to a human representative - only when needed. This ensures holistic handling of diverse business processes while providing personalized treatment in edge cases where a human representative is preferable.
Hard Work That Wears Down Representatives - Instead of Focusing on Complex Operations
The human value that representatives bring should be invested in places where humans are better than machines. The routine operations that waste most of representatives' time and attention and wear down their productivity - are replaced by focusing representatives on handling more important cases: dealing with large and complex sales, handling complex service inquiries, inquiries with legal or financial nature requiring higher control, and so on.
Human representatives are limited in the amount of daily output they can provide. Service outside working hours or during peak hours, accumulation of tasks and inability to handle them simultaneously - prevent the business from realizing its full potential.
Today, with VoiceBot, your business gets smart and comprehensive workforce: virtual agents that work in parallel, handle infinite volume of calls, available 24/7/365, and connected in real-time to relevant organizational information. Instead of "press 1 for sales" - natural conversation with a virtual sales agent that can close a complete deal in the same call. Instead of hours waiting for a technician - a voicebot that diagnoses problems, coordinates technician calls, and updates the customer about call or visit time.
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Meet Your Next Representatives
Add to your service centers and organization the tools that will ensure taking your business forward
Voicebot for Incoming Calls
Turning every incoming call into a perfect service experience
