Global Contact Center as a Service over VoLTE

Telco Technology Provider

Liat Port

Customer Expeirence Manager | Gett

My name is Liat and I run the service at Gett. A few months ago, I was looking for a new telephony system in light of disappointment with the existing one. I was thinking of a flexible system that would provide a solution for a dynamic company that is growing at a high rate and the service is its center. One that will improve availability and efficiency metrics thanks to effective management tools. As part of locating the appropriate supplier, I met Voicenter. I would love to share with you the experience of working with such a company. The first time I worked with a supplier with such a positive attitude, there was no idea that I raised and was not accepted, always for every inquiry I received an answer "no problem we can do it". Thanks to the system, we were able to build a waiting time management mechanism that improved the performance of the service by 30% and improved the shift manager's work significantly, so much so that today the manager of the administrative shift is not required at all to deal with the management of the system and the mechanism works independently and optimally. So why choose Voicenter? In light of three main reasons: innovation, the ability to execute immediately, professionalism!

Haim Kaduri

Founder & CEO | Hakaveret

My name is Haim Kaduri and I own two companies with dozens of employees. Hakaveret has remorseed its flag for uncompromising excellence and therefore we examine our collaborations carefully. Hakaveret CRM tested many systems and finally decided to represent only one provider in the field of telephony and this is Voicenter. We receive many inquiries from telephony companies for their implementation in the Hakaveret system as well as from our customers who work with different systems. So far, we've only stuck to Voicenter for many reasons that have been tested in many ways. We make extensive use of telephony which is the most significant lifeline for our businesses. Voicenter is first and foremost a leader in service: the people are pleasant and providing proffesional assistance. The whole company from the CEO to the last of the employees is dedicated to the result, which is a success!!! The interface is convenient and contains all the needs of a company and even more, the calls are stable, the audio is excellent and the ability to analyze the data exceeds any imagination. Of course, the cost in relation to the benefit is extremely attractive. The company is senior in the market, indicating longstanding stability. We would love to recommend Voicenter to anyone, proud to have partners like them on the road.

Oshra Levi

VP Marketing & Sales | WINWIN

We have worked with several telecommunications companies and have always had difficulties with the system settings, especially at the point where every conversation is important and needs to go elsewhere. A year ago we found Voicenter and everything became simple – we manage everything independently: messages, routes, recordings and quality control. Voicenter are an excellent partner, if something bothers you – talk to them, they never told me "you can't", every time I floated a problem - I got a response. Excellent support, excellent service and thanks to their system efficiency our sales have improved by 15% in the last year. Most importantly – Voicenter freed me from having to take care of the PBX, I will recommend them with a mouthful of all who ask.

Amir Harush

CTO | Kali Group

After examining a number of telephony systems that operate on a cloud platform, we chose voicenter's product. The solution tailored for us provided an optimal solution to our needs. Voicenter's system is wide and very flexible. Thanks to the system we provide better service to our customers. The general feeling is that Voicenter is no longer a cloud communications provider but a company that understands business logic and adapts the solution precisely to the needs efficiently and professionally.