Voicenter Security
And Privacy Posture
Cyber security threats are a rapidly growing concern as more malicious actors scan your network 24/7 searching for holes in your securit
Voicenter maintains the highest security standards
in all aspects of our services
The evolving regulation requirements such as the EU-GDPR, UK-GDPR, PCI, HIPAA, among other standards require communication coordinators to strictly enforce multiple security measures in all aspects of service. Protection can only be achieved if both technical and behavioral measures are taking place simultaneously; The challenge is doing so with the minimal to no effect on the user experience.
Personal Permission Access
All user interactions are performed using a personalized identity per user, with little to no permissions as default aligning to the least privileged principal. Permissions are only granted by privileged users. This practice drastically minimizes the chance of security breaches, as well as assisting with incident response and forensic investigation.
IP Access Management
As part of our security-oriented agenda, all accounts are restricted to a whitelist of IPs, further minimizing the possibility of compromised accounts, and guaranteeing only authorized personal exposure to sensitive data, or make changes to account configurations.
Single Sign-ons
We believe that behavioral measures need to be friendlier than the non-secured approach. This ensures all users are aligned with the acute demands to follow security policies. SSO provides a more secure and user-friendly solution that guarantees positive user feedback and enhanced security.
2-Factor Authentication
All access to the C-panel portal is limited, by default, to 2FA measures prior to login. We understand that passwords alone are insufficient security tools, when missing an extra layer of authentication - primarily 2FA.
Fraud Call-Detection Ability
Unauthorized SIP traffic is a historical and ongoing issue in the telco industry. Our real-time tools consistently examine the telephony activity within our network, alerting, and even blocking, traffic deemed unsafe.
Call-Recording Encryption
All calls in the Voicenter network are encrypted at transit and at rest by the highest industry standards. This ensures security and privacy requirements are met during the entire life cycle of the encrypted file, until the retention policy deletes it permanently.
ISO 27001 & ISO 27017 Certified
Our company meets the ISO 27001 & ISO 27017 (cloud services) requirements, as well as the EU-GDPR & UK-GDPR, including all company policies, physical accesses, network accesses, among other essential technical and organizational measures.
Voicenter Security Ecosystem
Voicenter’s assets are protected by cyber-security market leaders such as:
Cloudflare
Global WAF and DDOS
Croedstrike EDR
Global leading EDR
DNSFilter.com
DNS adge protection
Firedome
Advanced endpoint protection
Voxility
DDOS protection
Business Continuity Plan
Voicenter maintains a resilient network with no single point of failure by design. Our systems are continuously backed up to ensure the quickest recovery without data loss in cases of technical or cyber-security incidents.
